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RETURN AND REFUND POLICY Emerging Venture Marketing Private Limited (‘Company’ or ‘EXITO’) would like to thank you for being associated & shopping with us at our website www.exito.net.in, mobile & tablet applications (hereinafter referred to as the(Platforms"). This Policy describes about our consumer friendly product cancellation, return, cooling off period, buy-back and refund policy in respect of shopping made at our Platforms. Please note, any / all claims of shopping cancellation, return, replacement or refunds shall be dealt by this policy and the Company reserves its right to change the Policy at any time without any prior Notice. To make sure you are aware of any changes, please review this policy periodically. 1. RETURN AND REFUND POLICY 1.1. In keeping with Company’s goal of ensuring your satisfaction, this Return and Replacement Policy (hereinafter referred to as the “Policy”), together with the terms of use, sets out Company’s procedures and policies in accepting Product returns, once a Product has been delivered after purchase from the Platforms. Any Product return shall be governed by the terms and conditions set out under this Policy. 1.2. Independent Business Owners / Independent Distributors (“You”) are requested to persue and understand the terms of this Policy. If you do not agree to the terms contained in this Policy, then you are advised not to accept the terms of use and may forthwith leave and stop using the Platforms. The terms contained in this Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms. 2. TERMS OF RETURN AND REFUND: 2.1. As a unique feature, Company has “No Question Asked” 30 days Return and Refund Policy subject to certain quality parameters and guidelines asset forth herein below. The Company accepts return so the Products within 30 days from date of purchase i.e. date of invoice, subject to terms and condition. Page 2of 4 2.2. Before accepting product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, in such case you must refuse to accept product. We assure exchange or replacement for the products, or refund, as the case may be. Accepting delivery of such damaged or tampered shipments shall be entirely at your risk and Company shall not be responsible for the same. 2.3. If you are dissatisfied with the Product purchased from the Company or in the event where there are defects and deficiencies in the products, you may initiate a request for product exchange, replacement, or return, asthe case may be, on the Platforms. You are advised to visit the section Contact Us on website www.exito.net.in 2.4. The refund proceeded amount will be repaid by cheque / NEFT or Cash as the case may be. 2.5. If the amount of business incentive / group incentive (including TDS) already earned / paid to you is more than the amount of refund requested by you towards cancelled product, no refund will be given in such case as you have already received the amount more than/equal to the amount of refund requested. In such case, the Company may at its sole discretion reserves absolute right to recover such additional amount from you. This provision is necessary to eliminate exploitation of the business plan by abusing the process of refund facility provided by the Company. 2.6. Provisions of clause 2.4and2.5 above will not be applicable in case of exchange, replacement, or delivery refused pursuant to provisions of clause 2.2 of this Policy, as the case maybe. 2.7. In case of damaged product, wrong product or quality issues with the products, you must register your complaint within 24 to 48 hours from the date of receipt of product. Any claim for damaged product/quality issue/wrong product reported after 48 hours from the date of receipt of product will not be entertained by the Company. 2.8. You shall ensure that the Product (s) being returned comply with the conditions set out under this Policy. 2.9. All return, replacements and refund shall be subject to successful completion of quality check at Company’s warehouse in compliance of terms and conditions of this Policy. 2.10. If you purchase Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), you shall be required to return all the Products that form a part of the Bundled Package for Company to process refunds / issue coupons. For example: if you purchased a shirt and a pair of pants as 1 (one) Production promotional package, you will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the Bundled Package. 2.11. Return, exchange, replacement of, or refund for purchased Products shall not be entertained by Company if: The Product has been used for reasons apart from checking fit and comfort.;  The Product has been washed;  The price tags, brand tags, box, original packaging material, and accompanying accessories have Page 3of 4 been damaged or discarded;  The serial number / bar code of the Product, as applicable, does not match Company’s records;  The accessories delivered with the Product are not returned along with the Product, in an undamaged condition;  There are any dents, tears or any other damage to the Products or any part thereof;  The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect; or  Company is satisfied that the Product has been rendered defective or unusable. 2.12. The Company shall not entertain request for return, exchange, replacement or refund for any of the following Products:  Lingerie, innerwear, and swimwear;  Gift vouchers issued by the Company, if any; and  Such other Products as may be specified by Company from time to time. 2.13. Refund of the amount will be initiated for saleable products only if specifically requested and upon successful completion of quality checks of eligible products at Company’s warehouse. It is further clarified that the Company shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on its quality checks parameters. 2.14. Upon failure of quality check of the eligible products, the Company may at its sole discretion destroy, disposes otherwise deal with such products return, which in its opinion, neither have any commercial value nor any utilization or have lost its actual character substantially without any liability, of whatsoever nature. 2.15. Replacement or exchange is subject to availability of the product (size, colour etc.) and is limited to one request only. 2.16. In case the products return is not accompanied by the accessories, gifts or other items originally bundled with such Product, the Company shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the product return, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund. 2.17. All refund shall be initiated Indian Rupees. 2.18. The Company shall not be responsible for the products returned by mistake. In circumstances where a product not belonging to the Company is returned by mistake, the Company shall not be accountable for misplacement or replacement of the product and shall not responsible for its delivery back to the you. You waive any and all claims against the Company in this regard. Page 4of 4 2.19. In the event of the return policy, you are required to self-ship the Product to Company’s warehouse at the address mentioned below and to share the courier / postal receipt / docket no using customer care chat option or email id available at the website of the Company. The address of Company’s returns desk is: 1 ST FLOOR137/1, DEFENCE COLONY, PUSHPANAGAR, SARDAR NAGAR AHMEDABAD GUJARAT - 382340 3. COOLING OFF PERIOD 3.1. The Company provides to its distributors ‘Cooling off Period’ of 30 days from the date of your Joining to terminate the agreement and exit from the Business and you will be able to return all the Products purchased from the Company and get full refund as per Policy. 4. DISCRETION OF THECOMPANY 4.1. Any request for product return, exchange, replacement of or/and refund you, under this policy of Return and Refund, shall be subject to the sole discretion of the Company. 5. JURISDICTION 5.1. Any dispute or difference arise on account of any matter under this Policy or in relation to interpretation of the provisions of this Policy shall be governed by the provisions of Indian laws. DISCLAIMERS: The original English version of this Policy, may be translated in to other languages. The translated version is a courtesy and office translation only and no rights can be derived from the translated version. In the event to dispute about the contents or interpretation of the conditions or in consistency or discrepancy between the English version and any other language version of these Terms & Conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive.